How we process your reservation
For Additional benefits please reserve your excursión through your cruise ship’s corresponding link
All reservations made through our site are processed within 2 working days, reservations made less than 72 hours upon arrival are not guaranteed, If you need to make last minute reservations please call +52-(987)-872-2244.
All reservations generate a Reservation ID, this ID number is your reservations Number NOT Your confirmation number, a confirmation number will be sent to you via email by our reservations department after checking availability for the specific tour, date and time requested. If you do not get your confirmation number from our reservations department within 2 working days, please email us at onlinesales@wild-tours.com
For questions or comments please email us at onlinesales@wild-tours.com or call directly to our Cozumel office at +52-(987)-872-2244.
Your credit card information is ONLY to secure your space in the tour or in case of no show, Full payment must be made to your tour representative with cash or travelers checks upon arrival to your meeting point on your tour day
Where we Meet for your Tour
Wild Tours meeting point is at Ferries Pier 30 Minutes prior to departure time. The Ferries Pier is located on the Rafael E. Melgar Street in down town Cozumel. Passengers arriving by Cruise Ship to the Puerta Maya or International piers must take a taxi to the Ferries Pier, this is a 10 minute drive from the pier. passengers arriving to the Punta Langosta Pier are walking distance from the pier (5 blocks) or take a taxi to the Ferries Pier. Passengers arriving from the Riviera Maya or Playa Del Carmen meet at Señor Frogs in Playa Del Carmen.
Cancellation Policy
Rates per person are in U.S. Dollars, rates may change without notice If you have any questions please write to us at: onlinesales@wild-tours.com
Any cancellation must be made with a 24 hrs notice. Less than 24 hrs the clients will be charged 50%. No shows will be fully charged and can be on a standby for any open space on the following tour. For rescheduling due to bad weather please notify wild tours first. Cancellations due to weather conditions or no show by the cruiseship will not be charged to your credit card.
Your credit card information is ONLY to secure your space in the tour or in case of no show, Full payment must be made to your tour representative with cash or travelers checks upon arrival to your meeting point on your tour day.
